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Last updated: July 2026

This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit this website or submit an enquiry through the contact form.

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1. Who I am

This website is operated by HoiShuenChan, Mary a psychotherapist, music therapist, Neurologic Music Therapist™, pianist, and PhD researcher based in the United Kingdom.

For any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Email: hoishuenchan99@gmail.com

 

2. Information collected

When you contact me through this website, I may collect the following information:

• Your name

• Email address

• Phone number, if provided

• The nature of your enquiry

• Your availability

• Any information you choose to include in your message

As this website relates to psychotherapy, music therapy, and Neurologic Music Therapy, you may choose to share information relating to your health, mental health, personal circumstances, family situation, or support needs. Please only include information that is necessary for your enquiry.

 

3. How your information is used

Personal information submitted through this website is used for the purpose of:

• Responding to enquiries

• Arranging an initial consultation

• Communicating about services

• Managing professional correspondence

• Meeting legal, ethical, safeguarding, insurance, and professional obligations where applicable

Submitting an enquiry through this website does not create a therapist-client relationship. A therapeutic relationship is only established once this has been mutually agreed and the relevant consent and therapy agreement processes have been completed.

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4. Confidentiality

Information shared through this website will be treated with care and confidentiality. However, confidentiality is not absolute and may be limited where there is a serious risk of harm, a safeguarding concern, a legal requirement, or a professional obligation to disclose relevant information.

If we agree to work together therapeutically, confidentiality, consent, record keeping, and data protection will be discussed further as part of the therapy agreement.

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5. Sharing of information

Your personal information will not be sold or used for marketing purposes without your consent.

Information may be processed through trusted service providers, such as website hosting, email, secure storage, or administrative systems. Where appropriate, information may also be discussed in professional supervision or shared with relevant authorities or professionals where required by law, safeguarding duties, or professional obligations.

Identifying details will be kept to a minimum wherever possible.

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6. How long information is kept

Enquiry information is kept only for as long as necessary to respond to your enquiry and manage professional communication.

Where therapy is undertaken, clinical records may be retained in accordance with professional, legal, safeguarding, and insurance requirements.

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7. Website cookies and analytics

This website may use cookies and similar technologies to support website functionality, security, analytics, and user experience. You can manage your cookie preferences through the cookie banner, browser settings, or the relevant settings available on this website.

For further information, please refer to the Cookie Policy.

8. Your rights

Under UK data protection law, you may have the right to:

• Request access to your personal information

• Ask for inaccurate information to be corrected

• Request deletion of your information, where applicable

• Restrict or object to certain types of processing

• Withdraw consent where processing is based on consent

• Raise a concern with the Information Commissioner’s Office

Some rights may be subject to legal, professional, clinical, safeguarding, or insurance requirements.

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9. Security

Reasonable steps are taken to protect personal information from unauthorised access, loss, misuse, or disclosure. However, please be aware that no method of online communication is entirely secure. For this reason, please avoid submitting highly sensitive or urgent information through the contact form.

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10. Emergencies

This website and contact form are not monitored for emergencies. If you require urgent support or are experiencing thoughts of self-harm, please contact your GP, attend A&E, call NHS 111, contact a crisis helpline, or call emergency services.

 

11. Updates to this policy

This Privacy Policy may be reviewed and updated from time to time. The most recent version will always be available on this page.